OROS empowers totally its resources in the continuation of the customers' satisfaction in the use of their analyzer.
That means that OROS makes surveys on industrial sites to understand precisely the needs of the users and then specify the analyzers and complementary software to fulfill the needs of the great majority of users. And beyond that, OROS is motivated and involves resources to spend time with customers for better understanding any specific need, and build the appropriate solution.

Product related Services
All OROS noise and vibration products are delivered with an initial 1-year warranty on hardware and software (free parts and labor). For us, as service is one of the major criteria for building a long-lasting relationship with our customers, we offer different contracts and training, which will guarantee you the highest productivity, reliability and efficiency.
To obtain further insurance and ease of use of your products, ask for the technical security pack that entitles you to a 3-year contract extension (1+2 years) covering calibration and corrective maintenance of your system. Ask for the Optimal Service Pack to receive software upgrades in addition. For intuitive use of OROS products, feel free to ask for the training program managed by the Customer Support Department. Their job is to be at your service for any requirement. And it's their pleasure to do so!
OROS Online support: for any question for using one of our products, the Customer Support Department is at your disposal, for a quick reply on the phone as well as by email:
OROS Customer Support:
Phone : +33 (0) 476 905 240
Fax: +33 (0) 476 905 325
Email:
Do not hesitate to contact us for checking if any update is available and which features it offers.

OROS accredited maintenance centers
For fast and easy support of our analyzers, several maintenance centers operate from various locations and cover calibration services as well as repair or update:
Grenoble (France) for Europe, Washington DC (USA) for North America, Japan, India and Australia for Asia.

Application related Services
In any specific application, OROS will propose the most suitable solution, which can come close to several types of services:
- feasibility study and definition of the suited measurement configuration (transducers, methods, operation modes)
- customization of the analyzer in order to fulfill exactly the application requirements
- training on general or specific topics
- equipment rental

A team of specialists is at your disposal for evaluating your project, and go in details with you to give the appropriate answer.
Many companies already relied on OROS for customizing their instrument for automating their measurement or customizing the display or report.
Please feel free to contact your local distributor for more information, and the appropriate contact.