A Professional Team at your Service

The OROS Customer Care Department

Paying the greatest attention to our customers’ satisfaction, OROS devotes a dedicated department, the Customer Care Department, to ensure the best use of our technology. The dynamic and responsive team closely works with all the OROS experts: technical, R&D, manufacturing, marketing and sales.

Global Accredited Maintenance Centers

With a worldwide coverage (China, Europe, India, Japan, South Korea, USA), OROS is in close proximity to its customers, reducing maintenance downtime. Technicians are certifi ed on a regular basis by OROS specialists, enabling them to repair, calibrate and upgrade all OROS systems.

Managing Your Noise and Vibration Tests and Measurements

• Initial Training: setup, installation and basic knowledge
• Advanced Training: learn the full knowledge on specific functions
• Customized application with our specialists and network of qualifi ed partners
• Assistance in your measurement: Optimize the use of the system for on-site measurement - Audit and recommendation for data analysis and management
• Expertise in diagnostics
  

Premium Contracts

• 1, 2 or 4 years renewable contracts (in addition to the 1 year included warranty)
• Satisfied or exchanged*
• Hotline (Help-desk support)
• Full coverage of your analyzer and its options
• Guaranteed turn around time for hardware repairs and calibration
• Access to your personal myOROS section to download software updates
• Calibration reminders
• Courtesy loan of a replacement instrument (same range or higher) in case of delay overdue
• Priority processing in maintenance center facilities
• Privileged access to extended services at a preferential rate: urgent loan within 1 day, etc.

Additional Services

• Software Updates: Additional modules, Latest version releases, Additional licenses
• Hardware Upgrades: Channels, DSPs, Accessories
• Calibration: NFX07-011 compliant
• Diagnosis and Repair
• Rental: Analyzer, Software modules