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Maintenance & Updates

Premium Contracts

  • 1, 2 or 4 years renewable contracts (in addition to the 1 year included warranty)
  • Satisfied or exchanged*
  • Hotline (Help-desk support)
  • Full coverage of your analyzer and its options
  • Guaranteed turn around time for hardware repairs and calibration
  • Loan of a replacement instrument (same range or higher) in case of delay overdue
  • Access to your personal myOROS section to download software updates
  • Calibration reminders
  • Priority processing in maintenance center facilities
  • Privileged access to extended services at a preferential rate: urgent loan within 1 day, etc.

*during the first 3 months

 

Additional Services

  • Software Updates: Additional modules, Latest version releases, Additional licenses
  • Hardware Upgrades: Channels, DSPs, Accessories
  • Calibration: NFX07-011 compliant
  • Diagnosis and Repair
  • Rental: Analyzer, Software modules

Download the Premium Contracts datasheet (please be first be logged in to myOROS).

Global Accredited Maintenance Centers

With a worldwide coverage (China, Europe, India, Japan, South Korea, USA), OROS is in close proximity to its customers, reducing maintenance downtime. Technicians are certified on a regular basis by OROS specialists, enabling them to repair, calibrate and upgrade all OROS systems.

 

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