Support
Anywhere Close to You
Responsiveness is the key to offer the best level of services. OROS relies on a powerful network of subsidiaries, offices, resellers, maintenance centers and qualified partners. They are the first steps of efficiency. Our services philosophy: OROS customers should not have to wait for an answer. Our expertise is at their disposal - anywhere, anytime.
Customer Care Department
Paying the greatest attention to our customers’ satisfaction, OROS devotes a dedicated department to ensure the best use of our technology.
Tel: +33.4.76.90.52.40
Email: customer.care@oros.com
Global Accredited Maintenance Centers
With a worldwide coverage (China, Europe, India, Japan, Saudi Arabia, South Korea, USA), OROS is in close proximity to its customers, reducing maintenance downtime. Technicians are certified on a regular basis by OROS specialists, enabling them to repair, calibrate and upgrade all OROS systems.
Maintenance and Updates
Premium Contracts
- 1, 2 or 4 years renewable contracts (in addition to the 1 year included warranty)
- Satisfied or exchanged*
- Hotline (Help-desk support)
- Full coverage of your analyzer and its options
- Guaranteed turn around time for hardware repairs and calibration
- Loan of a replacement instrument (same range or higher) in case of delay overdue
- Access to your personal myOROS section to download software updates
- Calibration reminders
- Priority processing in maintenance center facilities
- Privileged access to extended services at a preferential rate: urgent loan within 1 day, etc.
*during the first 3 months
Additional Services
- Software Updates: Additional modules, Latest version releases, Additional licenses
- Hardware Upgrades: Channels, DSPs, Accessories
- Calibration: NFX07-011 compliant
- Diagnosis and Repair
- Rental: Analyzer, Software modules
