Support

Anywhere Close to You

Responsiveness is the key to offer the best level of services. OROS relies on a powerful network of subsidiaries, offices, resellers, maintenance centers and qualified partners. They are the first steps of efficiency. Our services philosophy: OROS customers should not have to wait for an answer. Our expertise is at their disposal - anywhere, anytime.

Customer Care Department

Paying the greatest attention to our customers’ satisfaction, OROS devotes a dedicated department to ensure the best use of our technology.

 

Tel: +33.4.76.90.52.40

Email: customer.care@oros.com

Global Accredited Maintenance Centers

With a worldwide coverage (China, Europe, India, Japan, Saudi Arabia, South Korea, USA), OROS is in close proximity to its customers, reducing maintenance downtime. Technicians are certified on a regular basis by OROS specialists, enabling them to repair, calibrate and upgrade all OROS systems.

Maintenance and Updates

Premium Contracts

  • 1, 2 or 4 years renewable contracts (in addition to the 1 year included warranty)
  • Satisfied or exchanged*
  • Hotline (Help-desk support)
  • Full coverage of your analyzer and its options
  • Guaranteed turn around time for hardware repairs and calibration
  • Loan of a replacement instrument (same range or higher) in case of delay overdue
  • Access to your personal myOROS section to download software updates
  • Calibration reminders
  • Priority processing in maintenance center facilities
  • Privileged access to extended services at a preferential rate: urgent loan within 1 day, etc.

*during the first 3 months

Additional Services

  • Software Updates: Additional modules, Latest version releases, Additional licenses
  • Hardware Upgrades: Channels, DSPs, Accessories
  • Calibration: NFX07-011 compliant
  • Diagnosis and Repair
  • Rental: Analyzer, Software modules